Terms & Conditions
1. Pricing
Calculation:
Prices are based on national average room sizes as determined during our telephone consultation.
Quotation Adjustments:
The initial quotation may be amended if your requirements change or following an on-site inspection.
Infestation Levels:
Prices depend on the type and level of pest infestation. For further details, please refer to the services page on our website.
Property Preparation:
You must prepare your property for treatment as instructed at the time of booking. Failure to do so will result in a £109.00 + VAT preparation fee, as our technician will need to prepare the rooms on your behalf.
Access Requirements:
You are responsible for providing access to your property at the scheduled time. If keys are provided, you will need to make sure that all locks can be opened and closed without special effort. Failure to provide access will incur a non-refundable fee of £109.00 + VAT.
Alarm Systems:
BioActive Pest Control Ltd. is not responsible for any alarms triggered during a service visit. Please provide clear instructions for disabling and/or resetting any alarm systems on your premises.
Parking:
Please arrange a suitable parking space near your property for our vehicles.
Parking and congestion charges (which may vary depending on the time spent on-site) will be added to the final invoice.
For London locations, parking is estimated at approximately £12 for a 1-hour period, although actual charges may vary.
2. Payment Options
We offer the following payment methods for your convenience:
Cash Payments:
Payment in cash is accepted upon completion of the service, directly to our company personnel.
Bank Transfer Payments:
Private customers must settle bank transfers within 24 hours after service completion. We will email you an invoice containing our bank details and payment instructions. Should these terms not be met, we reserve the right to charge a cancellation fee or process the payment using the card details provided during the service arrangement.
Card Payments:
Card payments must be made in full over the phone prior to treatment.
Failure to complete the payment as required may result in a cancellation fee.
3. Cancellation Policy
Amendments:
Should you need to amend your confirmed booking or have any questions, please contact us as soon as possible.
Advance Notice:
Rescheduling or cancelling your service at least 2 days in advance is free of charge. We require credit card details to secure your booking slot.
Late Cancellations/No-Shows:
Cancelling less than 48 hours before the appointment or failing to provide property access will incur a cancellation fee of £95 + VAT.
Notification:
Cancellations must be confirmed by replying to the booking confirmation email. Last-minute notifications by phone or without proper notice will not be accepted.
Force Majeure:
We shall not be liable for delays or failure to provide services due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or labor disputes.
4. Claims
Refunds:
No refund claims will be considered once the pest control service has been completed.
Appliance Movement:
For treatments such as mouse proofing, domestic appliances may need to be moved. We are not liable for any damage resulting from this process.
Satisfaction:
All services are deemed to have been carried out to your satisfaction unless a written complaint is received within 24 hours of completion.
We will investigate any issues and, if damage is proven to be our fault, repair or credit you for the item’s current cash value.
5. Liability
Third-Party Access:
We are not liable for the actions of any third parties present during the service.
Exclusions:
Our liability does not extend to cash, jewellery, art, antiques, or items of sentimental value. Refunds for such items will be limited to their current cash value.
Pre-existing Conditions:
We are not responsible for any pre-existing damage to your property, such as old stains, burns, or spillages.
Data Retention for Complaints:
Complaint records, including written communications and service reports, will be retained for a period of six (6) years in compliance with legal and regulatory requirements.
6. Special Offer Conditions
Offer Restrictions:
Promotional offers cannot be combined with other discounts and do not apply to minimum charges.
Availability:
Offers are subject to availability and may be limited to specific days, time slots, and areas. Each promotion has its own terms and conditions; please call us for further details.
Promotional Offers Expiry:
Discounts and special offers are valid for a limited time only and may be withdrawn or modified without prior notice.
Communication:
By providing your email address and phone number, you consent to receive our promotional newsletters and text messages. You can unsubscribe at any time by following the provided instructions.
7. Guarantees on Work
Please note: An inspection-only service will be charged if the client refuses or does not agree with any of our recommendations for additional treatments or related services.
Price: £89 + VAT
Our guarantees for chargeable treatments are as follows:
- Cockroaches: 2 treatments
- Ants: 1 treatment
- Bedbugs: 3 treatments
- Fleas: 3 treatments
- Silverfish: 2 treatments
- Beetles: 2 treatments
- Carpet & Clothes Moths: 3 treatments
- Wasps & Bees: 1 treatment
- Other Insects: 2 treatments
- Rats & Squirrels: 3 treatments
- Mice Proofing: 1-year guarantee
Additional Services:
- 1-Way Valve Supply & Fit
- Drain Cleaning
Guarantees are valid only if treatments are administered at 14-day intervals consecutively over six weeks.
Commercial properties are subject to separate terms as stated in the quotation.
8. Complaints Policy
At BioActive Pest Control Ltd., we strive for the highest level of service. If you have any concerns, please adhere to the following procedure:
Inspection:
Inspect the work immediately after completion to ensure it meets the contract terms and our quality standards.
Reporting:
If you are not completely satisfied, please contact us immediately by phone, email, or post. We aim to respond within 5 days and will arrange a resolution date if necessary.
Escalation:
If we are unable to resolve your complaint satisfactorily, as a Which? Trusted Trader, we may refer the matter to the Dispute Resolution Ombudsman.
For further assistance, please contact Which? Trusted Traders on 0117 456 6031.
If sending your complaint by post, please request proof of receipt.
We appreciate your business and are committed to providing a safe and effective pest control service. Should you have any questions or require further clarification regarding these terms and conditions, please do not hesitate to contact us.
BioActive Pest Control Ltd.
📧 Email: london@biopestcontrol.co.uk
🌍 Website: https://biopestcontrol.co.uk