Privacy Policy
Privacy Policy
1. Introduction
At BioActive Pest Control Ltd., we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (biopestcontrol.co.uk) and use our services.
By using our website or services, you acknowledge that you have read and understood this policy and agree to our data practices.
We may update this Privacy Policy from time to time to reflect legal requirements and operational changes. The latest version will always be available on our website.
2. Who We Are (Data Controller Information)
BioActive Pest Control Ltd. is the Data Controller responsible for processing personal data collected through our website and services.
For any privacy-related concerns, you can contact us at:
- Company Name: BioActive Pest Control Ltd.
- Website: biopestcontrol.co.uk
- Email: london@biopestcontrol.co.uk
- Address: 7 Bell Yard, Holborn London WC2A 2JR England
3. Information We Collect
We collect and process personal data to provide high-quality pest control services and ensure a smooth user experience. The types of data we collect include:
a) Personal Information (Provided by You)
- Name – for customer identification
- Contact details (email, phone number, address) – to communicate with you regarding service bookings and inquiries
- Billing details – for processing payments and invoices
- Service history – for tracking appointments and customer support
b) Technical & Usage Data (Collected Automatically)
- IP address – for security monitoring
- Browser type & operating system – to optimize our website experience
- Pages visited & time spent on site – to improve our website performance
- Cookie data – to remember preferences and track site activity (see our Cookie Policy for details)
4. How We Use Your Data
We process your data for the following purposes:
✅ Service Delivery – Managing your pest control bookings and inquiries
✅ Customer Support – Communicating appointment reminders, service updates, and responses to your queries
✅ Payment Processing – Handling transactions securely
✅ Marketing (With Consent) – Sending promotions, updates, or offers if you have opted in
✅ Website Optimization – Improving site functionality and analyzing performance
✅ Legal & Security Compliance – Detecting fraud, fulfilling legal obligations, and maintaining security
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. However, we may share it in the following cases:
✔️ Service Providers – Payment processors, scheduling platforms, and IT support (who comply with GDPR).
✔️ Legal Obligations – If required by law, court orders, or regulatory authorities.
✔️ Business Transfers – In the event of a merger, acquisition, or sale of assets.
Any third-party providers processing your data must comply with strict confidentiality and security measures.
6. Data Security Measures
We implement industry-standard security practices to protect your personal data from unauthorized access, loss, or misuse, including:
🔒 Encryption & Secure Servers – Ensuring all sensitive data is securely stored.
🔒 Access Controls – Limiting access to personal data to authorized personnel only.
🔒 Regular Security Audits – Reviewing and improving security protocols.
Despite our precautions, no online transmission is 100% secure. If you suspect any data breaches, please contact us immediately.
7. Your Rights Under GDPR
As a UK & EU user, you have the following data protection rights:
✔️ Right to Access – Request a copy of the personal data we hold.
✔️ Right to Rectification – Correct inaccurate or incomplete data.
✔️ Right to Erasure (“Right to be Forgotten”) – Request data deletion under certain conditions.
✔️ Right to Restriction – Limit processing of your data.
✔️ Right to Data Portability – Receive your data in a structured format.
✔️ Right to Object – Opt-out of marketing or certain data processing activities.
✔️ Right to Withdraw Consent – If you have previously given consent for data processing.
To exercise these rights, contact us at [Your Contact Email]. If you are unsatisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/.
8. Data Retention Policy
We retain personal data only as long as necessary for:
- Service fulfillment (e.g., pest control records, transaction history).
- Legal & regulatory requirements (e.g., tax and health & safety laws).
- Dispute resolution (e.g., handling customer complaints).
After this period, data is securely deleted or anonymized.
9. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website performance.
You can manage or disable cookies through your browser settings. For more details, please review our [Cookie Policy].
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to comply with legal changes and best practices. Updates will be posted on this page, and we encourage you to review it regularly.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
📧 Email: london@biopestcontrol.co.uk
🌍 Website: https://biopestcontrol.co.uk